The Book Professional - Bookbinding and Repair Services

Terms and Condition

By booking onto one of Caroline Bain's ('The Book Professional') The Book Rescuer's Club workshops, you (the 'student') agree to all of the following terms and conditions. Your agreement will be confirmed by you at the checkout when you purchase a workshop to attend.

These terms and conditions are in place to ensure the smooth running of the workshops, the safety of all participants, and respect for the materials and instruction provided.

Agreed Terms

Your attention is particularly drawn to the provisions of the clause: Limitation of Liability.

About The Book Professional:

Company details
Caroline Bain is a sole trader trading under the name The Book Professional and operates the website www.thebookprofessional.co.uk.
Contact
The Book Professional is contactable by telephone on 07903080549 or email at caroline@thebookprofessional.co.uk

Student Eligibility

Due to insurance policy restrictions the workshops are only available to students aged 18 years and over.

Workshop Details

Each workshop runs for the period specified on the online shop booking page.
Workshops are held in person, at the address detailed for each workshop.
All essential workshop materials and tools will be provided as part of the course.
Lunch and refreshments will be provided by an on-site 3rd party caterer, unless otherwise detailed in the course booking.
Any specific dietary requirements need to be notified to The Book Professional at the time of booking.
Any catering issues that arise during the workshop, the student will need to be speak direct with the caterer.
Workshop courses are intended to provide the student with the knowledge and skills to carry out for themselves within the scope of the workshop details of 'You Will Learn How To' available to view on The Book Professional shop course booking page. These workshops do not guarantee that the student will reach any particular standard.

Booking and Payment

Purchasing your workshop place through The Book Professional online shop.
Please follow the onscreen prompts to purchase your workshop
You may only submit a payment for a workshop using the method set out on the online shop site.
Each workshop place purchase is an offer by you to buy a place on the workshop specified subject to these Terms.
Correcting input errors. The purchase process allows you to check and amend any errors before submitting your order. Please check your purchase carefully before confirming it. You are responsible for ensuring that your workshop purchase is complete and accurate.
Acknowledging receipt of your order.
After you place your order, you will receive an email from acknowledging that we have received it, but please note that this does not mean that your order has been accepted.
Our acceptance of your order will take place when we send an email to you to accept it (Order Confirmation), at which point the Contract between you and us will come into existence. The Contract will relate only to the workshop confirmed in the Order Confirmation.
If we are unable to supply you with the workshop for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the workshop, we will refund you the full amount.
Full payment is required at the time of booking to secure a student place.
Spaces are limited and allocated on a first-come, first-served basis.

Workshop Charges

The charges are the prices quoted on The Book Professional online shop site at the time you submit your order.
Reasonable care is taken ensure that the prices stated for the workshops are correct at the time when the relevant information was entered into the online shop system.
It is always possible that, despite all reasonable efforts that some of the workshops on the online shop site may be incorrectly priced. If the correct price for the workshop is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the workshop at the correct price or cancelling your order.
If you are not able to be contacted using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
However, if we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you, we may cancel supply of the workshop and refund you any sums you have paid.

Cancellations, Unable to Attend Sessions & Refunds

Understanding that plans can change, The Book Professional course cancellation policy is as follows:

Cancelling your order and obtaining a refund
You may cancel your workshop place and receive a refund, if you notify your wish to cancel within 14 days of your receipt of the Order Confirmation.
You can email your cancellation to caroline@thebookprofessional.co.uk. If you are emailing, please include details of your order to help to identify it.
If you send your cancellation notice by email, then your cancellation is effective from the date you send the email.
If you cancel your workshop space, you will be refunded in full for the price you paid for the workshop, by the method you used for payment.
You will be emailed to confirm we have received your cancellation.
You cannot cancel your workshop space once the workshop has finished or the workshop has commenced, even if the 14-day period is still running.
If a student is unable to attend a workshop session, the session(s) missed will not be carried forward to a future workshop (without commitment, alternative arrangements can be discussed with The Book Professional).
If the student decides to withdraw from a workshop for any reason, they must notify The Book Professional at the earliest opportunity.
If the workshop is cancelled for any reason by The Book Professional, a full workshop fee refund will be issued within 30 days of the cancellation, or at The Book Professional's discretion, an alternative place will be offered on a future workshop.
For any cancellations by the student or The Book Professional, The Book Professional is not responsible for any costs the student has incurred associated with 3rd party providers such as, but not limited to, travel and accommodation.
Please also read the 'Exceptional Events' section below for other cancellation circumstances.

Exceptional Events

In the circumstance of an act or exceptional event that can not be reasonably anticipated or controlled, which prevents or hinders the ability to hold the workshop or be able provide an obligation of the course, The Book Professional will not be liable or responsible.
A student may cancel the Contract affected by an exceptional event which has continued for more than 7 days, by contacting The Book Professional.
If a student opts to cancel, they will be refunded the price they have paid, less the charges reasonably and actually incurred us for the workshop up to the date of the occurrence of the exceptional event.
If an exceptional event occurs, The Book Professional will endeavour to notify the student(s) affected, or the affected student(s) will notify The Book Professional at the earliest opportunity.
In the case of an exceptional event where (a) student(s) fails to attend a workshop session, or attends late, if the course proceeds, at The Book Professionals discretion, a full or partial refund or credit may be given.

Reasonable Care

We warrant to you that the workshop you attend will be provided using reasonable care and skill.
Student obligations. It is the student's responsibility to ensure that:
The terms of their workshop order are complete and accurate.
They cooperate with in all matters relating to the workshop.
They provide such information and materials reasonably required in order to supply the workshop, and ensure that such information is complete and accurate in all material respects.
They comply with any code of conduct, health and safety instructions, policies and procedures, which we draw attention to at any time prior to or during the workshop, including those of any 3rd party.
They keep all of our materials, equipment, documents and other property (Our Materials) safe, and handle them safely and with due care and at their own risk.
Students will be responsible for their own personal property, and whilst all reasonable efforts will be made to keep personal property safe in the workshop space, the space is in a publicly accessed building.
Valuable and personal belongings should not be left unattended, as The Book Professional cannot accept liability for any loss or damage for any items that are left unsupervised in the workshop space.
Students are not to use equipment for which they have not been instructed how to use.
The Book Professional holds appropriate public liability insurance, however students are responsible for their own safety and wellbeing during the workshop sessions, and must follow all instructions carefully for own and others safety.

Learning Agreement and Code of Conduct

By booking a workshop the student is entering into a learning agreement between The Book Professional and the workshop student.

To ensure a safe, enjoyable and conducive learning environment for all students:

Attendance and punctuality is essential for student success to be able to learn the knowledge and skills during the workshop.
All students are expected to be respectful, attentive, and engaged throughout each session.
All student are expected to listen carefully to all instructions, especially when using sharp or delicate tools.
Any student behaviour deemed disruptive, unsafe, or disrespectful may result in that student being asked to leave the workshop without recourse and refund.

Student Wellbeing

Students should, at the time of booking, notify The Book Professional of any allergies, disabilities, mental health issues or special educational needs that they may have.

Complaints

The Book Professional strives to provide a supportive and enjoyable learning experience for every student. However, if something isn’t quite right, The Book Professional wants to hear about it so it can be put it right.

If a student has any concern(s) about the workshop they are attending; teaching they are receiving; or other student behaviour(s), they should:
Speak to The Book Professional directly. If the student feels comfortable, please speak to The Book Professional during or after the class, to resolve the issue quickly and informally.
Submit a Written Complaint, if preferred or if the matter wasn’t resolved in person, you can email your complaint to: caroline@thebookprofessional.co.uk
Please include:

Student's full name.

The date of the class or incident.

A description of the issue.

What the student would like the outcome to be.

Resolution:
The Book Professional will work with the student to resolve the issue fairly and reasonably. This may include a discussion, follow-up communication, or where appropriate, an offer of compensation (such as a partial refund or class credit).
Final Step:
As a sole tutor, I am the final point of resolution. I am committed to handling all complaints with care, discretion, and professionalism.
Negative Feedback:
The Book Professional welcomes all constructive feedback, as it helps improve the workshop experience for everyone. If the student has any suggestions or feels that something didn’t meet their expectations, please do the following:

Share it privately: Email The Book Professional directly or speak after class. Student honesty is truly valued.

Be specific: Let The Book Professional know what could be improved, and how it affected the student's experience.

Know the student will be heard: The Book Professional takes feedback seriously and uses it to make thoughtful changes where possible.

Public feedback (such as on social media or reviews) is always the student's right. If a student is unhappy, kindly give The Book Professional a chance to resolve it first.

Photography and Promotion

Occasionally, photos may be taken during workshops for promotional purposes. If the student would prefer not to be photographed notify The Book Professional at the earliest opportunity.
The student may wish to take photos during a session to aid with their learning, however these photos can not be used for their own commercial purposes, and permission must be sought with any persons in the photos before posting to social media or any online or printed publications.

Descriptions and Illustrations

Any descriptions or illustrations on The Book Professional website, associated workshop flyers and posters, are published for the sole purpose of giving an approximate idea of the workshop described in them. They will not form part of the Contract or have any contractual force.

Intellectual property rights

Intellectual property rights in or arising out of or in connection with the workshops (other than intellectual property rights in any materials provided by you) will be owned by us.
Students have a limited right to use any intellectual property rights in any materials for their own personal use and not for any commercial or revenue-bearing purpose howsoever arising, nor shall they publish, post or otherwise distribute or disseminate any content in our materials in any media without express prior written consent.

Limitation of Liability - YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE

Nothing in the Contract limits any liability which cannot legally be limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be limited or excluded by law.
We will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for any indirect or consequential loss including loss of profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, loss of use or corruption of software, data or information, loss of or damage to goodwill.
The total liability to you arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to the total Charges paid under the Contract.
This clause will survive termination of the Contract.

The Book Professional Insurance, Public Liability and Indemnity Policy

The Book Professional has relevant insurance through specialist broker TL Dallas & Co Ltd (Devonshire Square, London).

UK General Data Protection Regulations (UK GDPR) Statement

At The Book Rescuer’s Workshops, student privacy is important. This GDPR statement explains how The Book Professional collects, uses, and protects student's personal data in line with the UK General Data Protection Regulation (UK GDPR).

What information Is Collected?

When a student books a course or contacts The Book Professional, the information that may be collected is:

Student name

Student email address

Student phone number

Any relevant information the student provides about interests or accessibility needs

This information may be collected directly from the student, or through the online booking system used to manage workshop bookings.

Use of an Online Booking System

To manage workshop bookings, I use a secure third-party booking platform (Wordpress + Woocommerce). This platform collects your information on my behalf and securely stores it for the purposes of confirming your place, processing payments, and managing communication related to your booking.
The provider of this system complies with UK GDPR and only processes your data according to The Book Profressional instructions.

How Your Information Is Used?

Student information is used to:

Process and confirm the student's workshop booking

Contact the student about course details or changes

Send relevant updates or future course information (only if the student opts in)

How Your Data Is Stored?

Student data is stored securely on the booking platform. The Book Professional never sells or shares student personal data with third parties for marketing purposes.

Your Rights?

Students have the right to:

Access the personal data held about them

Request correction or deletion of their data

Withdraw their consent at any time

To make a request or ask a question about how your data is used, please contact The Book Professional at:

caroline@thebookprofessional.co.uk

Variation

Any variation of the Contract only has effect if it is in writing and signed by the student and The Book Professional.

Third party rights

The Contract is between the student and The Book Professional. No other person has any rights to enforce any of its terms.

Governing law and Jurisdiction

The Contract is governed by English law and The Book Professional irrevocably agrees to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the English courts.

Terms and Conditions Copy

The student should print off a copy of these Terms and Conditions or save them to their computer for future reference.

Contact The Book Professional